Below you will find a summary of the most important questions and answers about portance, our webshop, shipping and all other things good to know..
Still open questions? Then contact our support or fill out our contact form.
Your questions, our answers.
I have never heard about portance: Who are you?
In June 2022 we launched our brand with a global crowdfunding campaign on kickstater and delivered our first ever collection of products to customers worldwide. Read more about portance, our founding story and how we become the smartest and most innovative athletic wear brand in our story. p>
Sizes: what's available? How do they turn out?
All portance items are available in sizes XS to XXL. On each product page you will find information on how the product turns out, including a size recommendation. You can also look at the size chart for each product. This will show you the exact measurements of each garment. If you have further questions about sizes, feel free to contact us.
Shipping: How much do you charge?
Unfortunately we cannot offer you free shipping. As a start-up, we have to pay close attention to our costs. We also think that you should be aware that shipping always involves costs - even if the global players do not always charge these, they price them in indirectly via the huge quantities of products sold. In Germany we ship from EUR 4.90, within the EU from EUR 9.90. Here we give you an overview of the shipping costs.
Returns and exchanges: How does it work at portance?
Technology: Is your anti-odor technology safe?
That's a 100% yes! We work exclusively with FUZE™ Biotech and, unlike other manufacturers, only use non-ionic silver particles. These have no impact on the environment and do not interact with your skin. In contrast to ionic silver (which is usually found in other odor-inhibiting products), they are not charged and are absolutely harmless. Learn more about biotechnology here.
Technology: How long can I wear portance without washing?
In our first customer discussions, we found that many people have a psychological need to wash their clothes immediately after intense use (e.g. during sports with a lot of moist-building). With portance, however, this is not necessary and we ask you to test yourself how comfortable you feel in our athletic wear after 4-5 training sessions. As a general rule, the anti-odour effect lasts for several weeks before washing is necessary (and sensible). Because even after washing, the effect increases (and does not decrease!), as the fibers are cleaned of fine dust and dirt and the silver particles can 'work' optimally again.