Shipping
Shipping Fees
We currently ship within Germany, to the rest of Europe and (only on request) internationally / outside the EU. Below you will find a list of our shipping rates.
Shipping Days
We ship European-wide from our HQ in Essen, Germany. All orders are shipped Monday through Friday. Orders placed from Friday to Sunday will be shipped the following Monday/Tuesday.
Processing & delivery time
We strive to process your order within 24 hours of receipt. Please allow 2-3 business days for your order to be processed before it ships during peak periods (before Christmas and special sales).
The transit time of the packages for Germany is 2-3 working days. For EU shipping, the delivery time is 2-5 days.
Order Tracking
Tracking information will automatically be sent to the email address you provided at checkout. If you do not receive the tracking information within 1-2 business days of the above processing time, please check your spam folder.
Shipping Service Provider
We prefer to send parcels within Germany with our premium partner UPS. Occasionally, and especially at peak times (and when there is a high volume of orders), we also work with DPD or DHL. For orders within the EU, we work exclusively with the UPS premium service.
