In addition to the legal 14-day right of withdrawal, we offer a voluntary 100-day return policy as part of our "No-Sweat" promise. This does not restrict your statutory right of withdrawal. Deviating regulations for the voluntary right of return, which would not be permissible for the legal right of withdrawal, are only permissible after the expiration of the withdrawal period.

The following conditions apply to your return:

If for any reason you are not satisfied with your purchase, you have 100 days to return unworn items. "Unworn" does not refer to a brief try-on, of course. We can only accept your return if the following terms are met.

We do not accept returned items that:

• Washed or treated with chemicals
• Smell too strongly of deodorant or perfume
• Were exposed to smoke
• Not been repackaged as original
• Have animal hair
• Amended were

Please do not wear perfume or deodorant when trying on items to avoid extreme perfume odors or traces remaining on the product. The products must bear the original labels.

Portance is a sustainable start-up. To promote responsible ordering, we therefore charge the following return fees:

• Returns without exchange: 5,90 €
• Returns with exchange color / size: 4,90 €

PLEASE NOTE: If the value of the goods falls below the minimum order value of € 130 due to a return, the currently applicable shipping costs will be deducted from the refund amount.

Before ordering, please make sure you use our Virtual Fitting Room, which will suggest the ideal size for each portance product based on your measurements. Simply click on the 'Find my size' button for each product. You must accept cookies for our tool to work.

We currently do not offer free return shipping for international orders or refunds for customs fees.

Please also note: Sale items sales (including discounted items from pre-sale promotions & other discount promotions) are excluded from our extended 100 day return policy. However, as a gesture of goodwill, we allow a 30-day exchange of discounted items. Your statutory right of withdrawal for online orders is of course unaffected by this.

Due to limited availability, limited edition drops are excluded from exchange and 100-day returns. Your statutory 14-day right of withdrawal also applies here.

We do not accept returns or exchanges of underwear or socks.